Autopilot is a new page in your dashboard where you ask about your customers in plain language and get answers from your own support conversations. Then hand off the work: it writes the help article, and nothing goes live without your approval.
Your help articles now live inside the chat widget. Customers can browse your categories, search every article, and read the answer right there - without leaving the chat. It turns on by itself the moment you publish your first article.
A quieter update: articles get a new Assistant only setting, the Vault's Text page retires into Personality, Articles moves into the Vault, and Topics now works in Chinese, Japanese, and Korean.
Insights gives Answer HQ customers one dashboard showing every gap, complaint, and win in their customer conversations - with questions grouped into Topics, so one article can answer hundreds of them. Click Write an article on any gap and the editor opens ready to go, prefilled with the exact questions customers are asking.
Answer HQ now has an API. Create a secure key and let an AI agent, an automation, or your own code read your data and manage your workspace - with the access you choose, and the dangerous stuff always off-limits.
Answer HQ's assistant now takes action: it books Cal.com appointments right in the chat, looks up Shopify orders with live tracking, and creates tickets directly in Zendesk. Plus plain-language connector permissions, one-click article export, and the new Insights dashboard.
Answer HQ Agent lets your AI assistant search Zendesk, Shopify, and other business tools in real time to answer customer questions - no syncing or copying needed. Connect in seconds and your assistant always has the latest information from every service you use.
Answer HQ's biggest update yet: Tickets for seamless AI-to-human handoff, scheduled auto-imports to keep your knowledge base current, and search so customers can find articles instantly. Plus custom widget themes, AI summaries, and smarter login.
Answer HQ's Help Center just got 10x faster, more beautiful, and easier to navigate. This update also introduces AI-powered summaries, shareable article links, and a fully responsive design for all devices.
Answer HQ launched major updates including streamlined customer handoffs, enhanced assistant personality customization, and a new Chat API (beta) for integrating AI assistants into any Python application. The platform also improved website import tracking and simplified onboarding for faster AI customer support deployment.
Answer HQ has launchedArticles, a new feature that lets you create and manage support documentation directly within your Answer HQ account, eliminating the need for separate platforms like Zendesk. Articles automatically creates a public knowledge base that your AI assistant can reference when answering customer questions, with full rich text editing capabilities and no limits on article count. The feature is available on all plans including Basic, and you can get started by simply navigating to the Articles section and clicking "+ New Article."
The Breather, maker of the world's first respiratory muscle training device, transformed their customer support operations with Answer HQ's AI-powered assistant, deflecting over 1,200 support tickets and reducing inbound email and phone volume by nearly 40% in just the first month. "From the time savings and analytics we're getting, it's become an integral part of our e-commerce business," said Marketing Manager Jared Eslick, highlighting how Answer HQ's AI customer service solution not only reduced support workload but also improved their overall customer experience strategy.
Stop manually reviewing support conversations to figure out what's missing from your knowledge base. Knowledge Gap automatically analyzes every customer interaction to show you which questions need better answers, what topics are most important for your business, and where your AI assistant needs more information. All of this happens automatically in your dashboard - just click "Knowledge Gap" in the sidebar to see exactly what your customers need.
Swiss espresso machine manufacturer ZURIGA tested five AI customer service tools and found Answer HQ significantly more accurate than four competitors, with perfect German language support. ZURIGA's team struggled with increasing technical customer inquiries before implementing Answer HQ, which now handles everything from brewing techniques to troubleshooting while freeing their team for high-value tasks.
Answer HQ now enhances customer confidence with Smart Citations, allowing website visitors to verify information sources directly through clickable links to your documentation. This powerful update not only improves answer accuracy but also drives more traffic to your knowledge base while delivering faster response times and stronger protection against AI misuse. Experience the future of customer support where every answer builds trust through transparent, verifiable information straight from your company's content.
Introducing "Talk to a Human" - our new feature that lets website visitors send messages directly to your team through your AI assistant. It connects customers with your support team when AI can't solve their problem, and takes just 10 seconds to set up.
Answer HQ unveils a completely redesigned chat experience with full message history, mobile optimization, and introduces powerful new 'Boosts' features including a native contact form. Elevate your customer support automation with our limited-time 10% discount offer.
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Learn how to automate customer service for your small business in 2025. Reduce support time by 80%, boost sales by 30%. Complete step-by-step guide with real examples.
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Running a successful Shopify store means constantly balancing growth with customer support. As a founder who's worked with numerous e-commerce businesses, I've seen how repetitive customer questions can overwhelm store owners.
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