Answer HQ Update #8: 🎟 Tickets, Imports on Autopilot, and Customization

This is our biggest update yet. 

Here's what's new: 

🎫 Introducing Tickets

This is the one you've been asking for.

When a customer wants to reach you directly, they can request human support, and their message automatically becomes a Ticket in the Answer HQ dashboard.

You can then reply directly from your email or the dashboard. Tickets track status automatically (waiting for you or your customer’s reply) and show how long each one has been open so you and your team can keep response times tight.

No more messages slipping through the cracks. Available to all plans.

Tickets replaces the "Talk to a Human" Boost with a much more powerful system.

Watch the demo →

Try Tickets

🔄 Your knowledge base on autopilot

You no longer need to manually re-import your website every time something changes. Answer HQ now imports on a regular schedule:

• Basic: once a month

• Pro: once a week

• Growth: once every 3 days

Set it and forget it. Your knowledge base stays up to date without you lifting a finger.

Try automatic updates

🎨 Make it truly yours

You can now (finally) customize the look of your Answer HQ widget to match your brand. Choose from beautiful premade themes, or create your own from scratch. Custom themes are available on Pro and Growth plans.

Try customization

🔍 Search your Articles

Your customers can now search your entire knowledge base. No need to hunt for each article anymore. 

Try Articles Search

✨ Summaries on every article

Each article in your knowledge base now shows an AI-generated summary at the top, helping readers quickly understand what the article covers before diving in.

Try AI summaries

🔐 Never forget 

The login page now remembers how you last signed in. No more guessing whether you used Google or email.

Coming soon

We've got a lot more in the works: brand new analytics, boosts to capture leads, Calendly and scheduling integrations, and the ability for your customers to browse articles directly in the Answer HQ widget.

Found a bug?

This is a big update. Despite my best efforts to test everything, something might have slipped through. If you run into any issues, please let me know at hello@answerhq.co so I can fix it quickly.

Try Answer HQ free for 14 days

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As always, I'd love to hear your thoughts. Just reply to this email with any feedback, questions, or ideas.

Thank you for being part of the Answer HQ journey,

Jacky Founder, Answer HQ

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