Answer HQ Update #3: 🎉 Even Better Answers with Smart Citations

Jacky Liang

Mar 31, 2025

I have exciting news about your Answer HQ assistant and how it will build further confidence with your website visitors!

🎯 Smart Citations: Even Better Answers

If you've used AI tools like ChatGPT before, you know that preventing made-up information (hallucinations) is one of the biggest challenges in the industry.

From day one, Answer HQ has used a technique called retrieval augmented generation (RAG) to ensure your assistant only answers questions based on your company's documents. This approach has worked wonderfully, which is why our customers consistently praise our accuracy.

"Answer HQ provides the most accurate responses we've seen from any AI support tool. It's the best AI support we've tested." - Jared at The Breather

✨ What's New: Citation Links in Every Answer

Today, I'm thrilled to announce an even bigger improvement to your Answer HQ Assistant's answer accuracy.

Your assistant now includes direct references and citations to the exact document or webpage where it found information.

This delivers two powerful benefits:

For your visitors: Even greater confidence in answers because they can check sources directly on your website
For your business: More traffic to your FAQs and documentation as visitors click citation links

The best part? This feature is already live on your assistant – no action needed from you!

📈 Additional Benefits

This update brings several more improvements:

Faster responses (quicker time to first word and overall generation speed)
Better protection against misuse – your assistant now more effectively refuses prompt injection (attempts to manipulate the AI into ignoring guidelines) and inappropriate requests
Even more on-brand interactions that stay focused exclusively on your business

These improvements also lay the groundwork for exciting new features coming soon! I'll share more soon 🤫