Instant answers, accurately
Your secure Knowledge Vault understands your business exactly like you do, and responds to customer questions in seconds.
Case Study
How The Breather Deflected 1,200 Support Tickets in 30 Days
Automated Customer Support, Powered By Your Own Content
Let AI handle repetitive questions so your team can focus on what really matters
No more repetitive questions
Take back the time spent answering the same questions over and over and devote efforts to more meaningful work.
A smarter help center
Build a public help center on Answer HQ for your customers, and use the same content to power your AI assistant. Publish help articles once, but get twice the value.
So simple, our filmmaker explained it in 45 seconds
Watch our video to see how much you're missing out!
Reduce repetitive support questions
by 80% in one week
Getting started is fast and effortless with our intuitive self-service platform. Simply connect your website and upload your documents (like seasonal offers, refund policies, etc). Our AI immediately creates your custom, secure Knowledge Vault - no technical skills required. Still want personalized guidance? Schedule a free 15-minute call with Answer HQ founder Jacky Liang to help optimize your setup.
Answer HQ responds to customer questions just like you would - mirroring your website’s design, speaking in your brand’s voice, and with links to more detailed information when needed. Customize Quick Questions based on what your customers ask most, and uncover unanswered ones using AI with our Insights dashboard. As customers interact with Answer HQ, you’ll gain real-time insights into what your customers are thinking, helping you continuously refine and expand your knowledge base.
Only pay for the responses you need. The Basic plan includes 300 responses per month, while Pro offers 1,500. Every plan comes with unlimited Knowledge Vault storage and access to analytics. No hidden fees, no surprises - just flexible, scalable customer support that grows with your business.
Real stories, real results
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"First 30 days alone, Answer HQ deflected over 1,200 support tickets - cutting inbound volume by nearly 40% across email and phone calls"
Jared Eslick
Marketing Manager, PN Medical
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"We tested 5 AI support tools for accuracy and German language quality - Answer HQ was the clear winner. It got 4 out of 5 questions significantly more accurate than competitors, with spot-on German responses."
Michael Eugster
Head of IT, ZURIGA
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"Through a custom integration built with Answer HQ, customers can now check their vision insurance eligibility in 10 seconds instead of waiting 48 hours. Our team saves 30+ minutes per client for higher-value work."
Kenneth Ma
Founder, Mott Optical
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"Answer HQ delivers 5-second responses vs. our previous 3-hour delays, with better accuracy than human assistants and improved CSAT."
Jason Ren
Founder, Small Business
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"Easiest support tool we've ever used. Five minutes from signup-to-live on our website. Best part? It automatically shows us what's missing from our knowledge base - no digging through thousands of messages."
Cory Waddingham
Head of IT, Capital City Motorcycle Club
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"First 30 days alone, Answer HQ deflected over 1,200 support tickets - cutting inbound volume by nearly 40% across email and phone calls."
Jared Eslick
Marketing Manager, PN Medical
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"Answer HQ beat 4 competitors in our accuracy test, getting 4/5 questions significantly more correct with perfect German responses."
Michael Eugster
Head of IT, ZURIGA
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"Answer HQ's custom integration lets customers self-serve insurance checks in 10 seconds vs. 48-hour waits. Saves our team 30+ minutes per client."
Kenneth Ma
Founder, Mott Optical
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"Answer HQ delivers 5-second responses vs. our previous 3-hour delays, with better accuracy than human assistants and improved CSAT."
Jason Ren
Founder, Small Business
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"Easiest support tool we've ever used. Five minutes from signup-to-live on our website. Best part? It automatically shows us what's missing from our knowledge base - no digging through thousands of messages."
Cory Waddingham
Head of IT, Capital City Motorcycle Club
Features you didn't even know you needed
Articles
Create a better help center
Say goodbye to scattered support pages. With Articles, you can create, host, and manage all your help articles right inside Answer HQ. Create a public help center, share help content easily, and power your assistant with the answers customers need.
- Host unlimited help articles
- Share individual articles or your full help center
- Included as Quick Citations in assistant answers
Quick Citations
Answers you can verify and trust
We hear it all the time: you're scared of AI making up answers and destroying customer trust. We built Answer HQ for people like you: with Quick Citations, every answer shows you the exact webpage or document where it found the information. Customers can click these links to verify answers and learn more about your products.
- Build trust with source-backed answers
- Drive traffic to your product pages
- Help customers find what they need faster
Insights
Missing answers = lost customer
When customers can't find answers, they leave. With Insights, see what customers ask, where your assistant couldn't answer, and what to write next - every question grouped into Topics by meaning, complaints and wins summarized, and your knowledge gaps ranked. One click opens the article editor with the title, category, and the exact customer questions to answer already filled in - write it once, and the whole topic is marked answered. Your customers will never hear "I don't know.." ever again.
- See every question, grouped into Topics by meaning
- Ranked knowledge gaps with guided article writing
- Complaints and wins, summarized at a glance
Connectors
Your assistant now takes action
Connect Zendesk, Shopify, and Cal.com, and your assistant searches them live, mid-conversation - then acts. It creates tickets in your Zendesk, looks up order status, and books appointments, with a visible trace showing exactly what it searched. Connectors are in beta, available on Pro and Growth plans.
- Create Zendesk tickets with the full chat transcript
- Look up Shopify orders and stock in real time
- Book Cal.com appointments right inside the chat
50% cheaper than our competitors.
Try risk-free for 14 days.
For companies
Pro
For businesses scaling their customer service
$299 /month
Includes 5,000 answers per month
- Everything in Basic, plus:
- Insights: Topics, gaps, and complaints
- Connectors with assistant actions (beta)
- Custom widget themes
For startups
Basic
For small teams ready to automate support
$199 /month
Includes 1,000 answers per month
- Store 100 pages of knowledge
- Import your website and files
- Create your Help Center
- Monthly scheduled re-imports
- Email support
For big companies
Growth
For large organizations needing full control
Contact us
Unlimited AI answers per month
- Everything in Pro, plus:
- Connect multiple websites
- Bespoke features and integrations
- Custom branding and themes
- Dedicated WhatsApp group
Trusted by small businesses and startups
80%
Fewer emails, texts, and calls
24/7
Support availability
2 hours
Saved per day
Get your time back with Answer HQ
+10