Privacy Policy
Effective Date: May 2025
Introduction
Answer HQ ("we," "our," or "us") provides AI-powered customer service solutions that help businesses reduce repetitive customer questions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI assistant platform.
Information We Collect
Personal Information You Provide
When you create an Account or use our services, we may collect:
- Account Information: Name, email address, company name, website URL
- Billing Information: Payment details, billing address (processed securely through third-party payment processors)
- Business Information: Website content, documents, and text you upload to create your Knowledge Vault
- Communication Data: Messages you send through our support channels, feedback, and correspondence
Information Collected Automatically
- Usage Data: How you interact with our platform, features used, time spent
- Technical Data: IP address, browser type, device information, operating system
- Analytics Data: Website performance, user interactions, and service usage patterns
Information from Your Website Visitors
When your website visitors interact with your Answer HQ assistant:
- Chat Data: All conversations are recorded and processed using AI technology for analytics and product improvement purposes
- Contact Information: When visitors use the "Talk to a Human" Boost feature
- Usage Analytics: Frequency of questions, popular topics, and interaction patterns
Important Privacy Note: Chat recordings are accessed only by Answer HQ's founder for the sole purpose of improving our service and analyzing usage patterns. This data is never used to train external AI models, never sold to third parties, and is handled with strict confidentiality. We are committed to protecting the privacy of all conversations on our platform.
How We Use Your Information
We use the collected information to:
Provide Our Services
- Create and maintain your AI assistant
- Process your website content for the Knowledge Vault
- Generate responses to customer questions
- Provide customer support and troubleshooting
Improve Our Platform
- Analyze usage patterns to enhance our services
- Develop new features and capabilities
- Monitor service performance and reliability
- Conduct research and development
Business Operations
- Process payments and manage billing
- Send service updates and important notifications
- Comply with legal obligations
- Prevent fraud and ensure security
Marketing (With Your Consent)
- Send product updates and newsletters
- Share relevant feature announcements
- Provide educational content about AI customer service
Information Sharing and Disclosure
We do not sell your personal information. We may share information in these limited circumstances:
Service Providers
We work with trusted third-party providers who help us operate our platform:
- Cloud hosting services for data storage and processing
- Payment processors for billing transactions
- Analytics providers for service improvement
- Email service providers for communications
Legal Requirements
We may disclose information when required to:
- Comply with applicable laws or legal processes
- Respond to government requests or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our terms
Business Transfers
If Answer HQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Reviews: Ongoing assessment of our security practices
- Secure Infrastructure: Use of reputable cloud providers with robust security measures
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for a reasonable period after closure
- Chat Data: Stored to provide analytics and improve your AI assistant
- Billing Information: Retained as required for accounting and legal purposes
- Analytics Data: May be retained in aggregated, anonymized form for service improvement
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Request access to the personal information we hold about you
- Receive a copy of your data in a portable format
Correction and Updates
- Update or correct inaccurate personal information
- Modify your account settings and preferences
Deletion
- Request deletion of your personal information (subject to legal retention requirements)
- Close your account and remove associated data
Marketing Communications
- Opt out of marketing emails by replying "unsubscribe" to any email
- Contact us to modify your communication preferences
To exercise these rights, contact us at hello@answerhq.co.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your login status and preferences
- Analyze website usage and performance
- Provide personalized experiences
- Enable essential platform functionality
You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
International Data Transfers
Answer HQ is based in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing notice through our platform
Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
This Privacy Policy was last updated on May 2025. We recommend reviewing this policy periodically to stay informed about how we protect your information.
