Introducing Answer HQ 1.0: Why I Built Answer HQ
Jacky Liang
Dec 28, 2024
As a founder who's built startups before (like esc lab), I've experienced firsthand how challenging it is to balance customer support with actually growing your business. When resources are limited, every minute spent answering repetitive questions is a minute taken away from product development, marketing, or sales.
I'm not alone. Running esclab.co and talking to countless other founders in e-commerce, tech, and small business, I kept seeing the same pattern: smart, ambitious entrepreneurs getting bogged down by basic support questions that already had answers somewhere on their sites.
Support Is Killing Your Business
When I talked to business owners, I kept hearing the same story: They were spending hours each day answering the same questions over and over. Important tasks got pushed aside. Growth stalled. And worse - while they slept, potential customers were leaving their sites because they couldn't get immediate answers.
I knew there had to be a better way.
The Answer (No Pun Intended): Answer HQ
I designed Answer HQ to be the solution I wish existed when I ran my own small business. In just 30 seconds, you can deploy an AI assistant that:
- Learns your entire website and documentation
- Answers customer questions instantly, 24/7
- Reduces repetitive questions by 80%
- Boosts sales by 30% by providing immediate answers
It's So Damn Simple
I obsessed over making Answer HQ incredibly easy to use. Here's all you need to do:
Connect your website
Let our AI build your Knowledge Vault
Add our widget to your site
That's it. No coding. No complex setup. No headaches.
What Makes Answer HQ Different
Secure Knowledge Vault: Your business information stays safe and private
Multi-Source Learning: We import from your website, PDFs, and custom text
Smart Analytics: Track what customers are actually asking
Brand-specific Responses: Always on-brand, always accurate
Human Setup Support: My team (actually, me) personally helps you get started
Real Results from Our Customers
Let me share what some of our customers told me recently:
"Answer HQ is magical. As head of support for The Breather, I've been experiencing burn out for awhile now. Since installing it, I have seen 80% reduction in these repetitive questions. Those Monday morning support queues aren't as daunting. This really works." Yvan, Head of Support of The Breather
"You've built something amazing! Orders to my shop increased by 30%, and I finally got rid of my FAQ section because people don't need to contact me about questions that were already answered." - Ren J., Lifestyle Goods Founder
Try It Risk-Free
I'm so confident Answer HQ will transform your customer service that I offer a 14-day free trial. No credit card required.
Your customers get instant answers. You get your time back. And I'll personally help you set everything up.
Start Your Risk-Free Trial Now
Answer HQ: Customer service built for the modern age. Built by a founder, for founders.