Terms of Service
Effective Date: May 2025
Agreement to Terms
By accessing or using Answer HQ's website, services, or AI assistant platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.
Answer HQ ("we," "our," or "us") provides AI-powered customer service solutions that help businesses reduce repetitive customer questions through intelligent chat assistants.
Description of Services
Answer HQ offers the following services:
AI Assistant Platform
- AI-powered chat assistants for your website
- Knowledge Vault for storing and organizing your business information
- Website content import and document upload capabilities
- Analytics dashboard to track assistant performance
- Customizable assistant appearance and responses
Service Plans
- Basic Plan: 300 AI responses per month, website import, basic analytics
- Pro Plan: 1,500 AI responses per month, PDF imports, advanced analytics, priority support, Boosts features
- Growth Plan: Custom response limits, multiple website connections, custom integrations, dedicated support
Additional Features
- Boosts (premium add-ons like "Talk to a Human")
- Custom integrations and features for Growth plan customers
- Installation support and guidance
Account Registration and Use
Account Creation
To use our Services, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Be at least 18 years old or have legal capacity to enter contracts
- Represent a legitimate business or organization
Account Responsibilities
You are responsible for:
- All activities that occur under your account
- Maintaining the confidentiality of your login credentials
- Notifying us immediately of any unauthorized use of your account
- Ensuring your use complies with all applicable laws and regulations
Acceptable Use
Permitted Uses
You may use Answer HQ to:
- Create AI assistants for legitimate business customer service
- Upload business-related documents and content
- Customize responses to match your brand and tone
- Analyze customer interaction data through our analytics
Prohibited Uses
You may not use Answer HQ to:
- Upload or share illegal, harmful, or offensive content
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Attempt to reverse engineer, hack, or compromise our platform
- Use the service to spam, harass, or mislead users
- Create assistants for adult content, gambling, or illegal activities
- Attempt to extract or misuse other customers' data
- Resell or redistribute our services without permission
Content and Data
Your Content
You retain ownership of all content you upload to Answer HQ, including:
- Website content imported into your Knowledge Vault
- Documents and files you upload
- Custom text and responses you create
- Business information and data
Our Rights to Your Content
By using our Services, you grant us a limited license to:
- Store and process your content to provide our Services
- Use your content to train and improve your specific AI assistant
- Display your content through your AI assistant to your website visitors
- Backup and maintain your content for service reliability
Content Restrictions
You represent and warrant that your content:
- Does not violate any laws or third-party rights
- Does not contain malicious code, viruses, or harmful materials
- Is accurate and not misleading to your customers
- Does not infringe on copyrights, trademarks, or other intellectual property
Privacy and Data Protection
Data Collection
We collect and process data as described in our Privacy Policy, including:
- Account and billing information
- Content you upload for your Knowledge Vault
- Chat conversations between your AI assistant and website visitors
- Usage analytics and performance data
Chat Recording and Processing
All conversations with your AI assistant are recorded and processed using AI technology. Access to this data is limited to Answer HQ's founder for analytics and product improvement purposes only. This data is never used to train external AI models or sold to third parties.
Data Security
We implement industry-standard security measures to protect your data, but cannot guarantee absolute security. You acknowledge that internet transmission and electronic storage carry inherent risks.
Billing and Payments
Subscription Plans
Answer HQ operates on a subscription basis with the following billing terms:
- Free Trial: 14 days, no credit card required
- Monthly Billing: Charged monthly in advance
- Annual Billing: Charged annually in advance with 2 months free
- Custom Plans: Billed according to agreed terms
Payment Terms
- All fees are non-refundable unless otherwise specified
- Payments are due in advance of each billing period
- We use Stripe for secure payment processing
- We accept major credit cards and other payment methods supported by Stripe
- You can modify your subscription plan through your Stripe billing portal
- You authorize us to charge your payment method for all applicable fees
Growth Plan Custom Integration Deposit
For Growth plan customers requiring custom integrations:
- A non-refundable deposit of $199 is required before development begins
- This deposit covers initial development consultation and requirements gathering
- Upon subscription to the Growth plan, the $199 deposit will be pro-rated and applied to your first month's billing
- The deposit is non-refundable regardless of whether you proceed with the Growth plan subscription
Price Changes
We may change our pricing with 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent renewals.
Failed Payments
If payment fails:
- We will attempt to collect payment for up to 30 days
- Your service may be suspended during this period
- Your account and data will not be deleted during the retry period
- Service will resume immediately upon successful payment
Service Availability and Support
Service Level
We strive to maintain high service availability but do not guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.
Support
We provide support via email at hello@answerhq.co:
- Basic Plan: Standard email support
- Pro Plan: Priority email support
- Growth Plan: Dedicated support channel
Service Modifications
We may modify, update, or discontinue features with reasonable notice. We will make commercially reasonable efforts to maintain backward compatibility.
Intellectual Property
Our Intellectual Property
Answer HQ, our logo, technology, and platform are protected by intellectual property laws. You may not use our trademarks or copyrighted materials without permission.
Third-Party Content
Our Services may include third-party content or links. We are not responsible for third-party content and do not endorse any third-party products or services.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Service Disclaimers
- Services are provided "as is" without warranties of any kind
- We do not guarantee that AI responses will be 100% accurate
- We are not responsible for content generated by your AI assistant
- We do not warrant that the service will meet all your requirements
Limitation of Damages
- Our total liability will not exceed the amount you paid in the 12 months before the claim
- We are not liable for indirect, incidental, or consequential damages
- This includes lost profits, data loss, or business interruption
- Some jurisdictions do not allow these limitations, so they may not apply to you
Indemnification
You agree to indemnify and hold harmless Answer HQ from any claims, damages, or expenses arising from:
- Your use of our Services
- Your violation of these Terms
- Content you upload or share through our platform
- Your violation of any third-party rights
Termination
Termination by You
You may terminate your account at any time by:
- Canceling your subscription through your dashboard
- Contacting us at hello@answerhq.co
- Upon termination, your service will continue until the end of your current billing period
Termination by Us
We may terminate or suspend your account if:
- You violate these Terms or our Acceptable Use Policy
- Your account remains inactive for an extended period
- We discontinue the service (with reasonable notice)
- Required by law or to protect our rights
Effect of Termination
Upon termination:
- Your access to the Services will cease
- Your data may be deleted after a reasonable period
- Outstanding fees remain due and payable
- These Terms will remain in effect for applicable provisions
Dispute Resolution
Governing Law
These Terms are governed by the laws of United States, without regard to conflict of law principles.
Dispute Process
Before filing any legal action, you agree to:
- Contact us at hello@answerhq.co to resolve the dispute informally
- Provide a detailed description of the dispute and desired resolution
- Give us 30 days to respond and attempt resolution
Arbitration
If informal resolution fails, disputes will be resolved through binding arbitration rather than court proceedings, except for intellectual property claims.
General Provisions
Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Answer HQ regarding our Services.
Modifications
We may update these Terms periodically. Material changes will be communicated by:
- Email notification to registered users
- Notice on our website
- In-platform notifications
Continued use after changes constitutes acceptance of updated Terms.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
Contact Information
If you have questions about these Terms of Service, please contact us:
These Terms of Service were last updated on May 2025. We recommend reviewing these terms periodically to stay informed about your rights and obligations.
