Answer HQ Update #7: 📖 Your Support Content Just Got a Lot More Powerful

When we released the Articles feature a few months ago, we did not expect just how popular the feature would get. One of our customers, The Breather, has created over 100 articles for their Help Center, improving answer quality by a wide margin and further reduced the support load of their team because users can self-serve on most common questions.

We've got some big improvements to share this month, and they're all focused on making your Help Center work even harder for you. Here's what's new:

📚 Your Help Center Just Got 10x Faster and Beautiful-er

We've rebuilt your public Help Center to be faster, cleaner, and easier to use. Performance is now 10x better, and the simplified + more polished design helps customers get to the right article without clicking around aimlessly.

📱 Beautiful on Every Screen

Your Help Center now looks great whether your customers are on their phone, tablet, or desktop. We've revamped the entire design to be fully responsive, so your articles display beautifully regardless of the device your customers are on.

🔗 Share Exactly What Matters

Ever wanted to send someone to a specific section of an article? Now you can. Every section title in your help articles now has its own shareable link, so you can point customers directly to the exact part they need. No more "scroll down to the third section" instructions.

🤖 AI Writes Your Summaries So You Don't Have To

We know writing article summaries and category descriptions isn't why you started your business. That's why we've launched an experimental feature that lets AI write these (tedious) things for you. Many customers skip SEO summaries entirely, but they actually matter for both readability and helping search engines find your content. Now you can generate them with one click and move on!

This is just the start. We'll be rolling out AI writing assistance across more features so you can spend less time writing support docs and more time running your business.

🛠️ Small Improvements That Add Up

We've also made a handful of quality-of-life updates:

• Article counts on categories: Your public Help Center now shows the number of articles in each category, helping visitors quickly gauge where to look
  
  

  

  
  

• Create categories on the fly: You can now create new categories directly from the dropdown when editing an article
  
  

  

  
  

• Better article discovery: Article descriptions now appear under titles in the admin view for easier browsing
  
  

  

Why We're Doubling Down on Help Centers

The Help Center has become one of Answer HQ's most popular features. Customers like The Breather have created over 100 articles to help their customers find answers on their own. This both surprised us and didn't—we knew documentation was valuable, but seeing teams build entire knowledge bases on Answer HQ has been incredible!

We're going to keep investing heavily in this area. On the roadmap: search within your Help Center, customer feedback collection, and even more ways to connect your Help Center with your AI assistant.

As always, I'd love to hear your thoughts. Just email me at hello@answerhq.co for thoughts, feedback, and suggestions. I am always just an email away.

Thank you for being part of the Answer HQ journey,

Jacky Founder, Answer HQ